1. Return Policy:
   - If you are dissatisfied with your purchased item, you can request a return within 30 days of receiving the product.
   - The returned item must be in unused and undamaged condition, with original packaging and tags.
   - Please provide the purchase receipt and reason for return, and fill out the return application form.

2. Return Process:
   - Contact our customer service team to inform them of your intention to return and provide relevant information.
   - We will guide you through the return application process and provide the return address.
   - Please securely package the returned item and choose a suitable courier service for the return.

3. Refund Processing:
   - Once we receive the returned item and confirm its compliance with the return policy, we will process the refund.
   - The refund will be issued through the original payment method and is usually completed within 5 business days after receiving the return.

4. Exchange Policy:
   - If you received a defective or incorrect item, you can request an exchange within 7 days of receiving the product.
   - Please contact our customer service team and provide relevant information and the reason for exchange.

5. Exchange Process:
   - We will guide you through the exchange application process and provide the exchange address.
   - Please securely package the item for exchange and choose a suitable courier service for the exchange.

6. Additional Notes:
   - Special items such as personalized or hygiene products may have restrictions on returns and exchanges. Please carefully read the product description on the item page before purchasing.
   - Any courier fees incurred during the return or exchange process may be borne by you, depending on the circumstances.

Please note that the above return and exchange policy applies only to items purchased from our online store. If you have any questions or need further assistance, please contact our customer service team.